PRIVACY POLICY

Why we collect your personal information.

We collect personal information (and may use and disclose it) for a variety of reasons including to:

deal with your complaints, returns, enquiries and requests.
operate our business.
provide and improve our products and services.
personalise your experience with us.
assist you in the completion of your application, the assessment of your eligibility for our loyalty program.
maintain and update our records.
comply with our legal obligations, respond to requests from law enforcement and government agencies or exercise our legal rights.
maintain and update our records.

If you do not provide your personal information, we may not be able do these things, for example we may not be able to provide you with our services, fulfil your requests.

Our online platforms

Our website

When you browse through our website, we collect (including through third parties) information on the efficiency and working of our website. This information includes the number of times a web page is accessed, the browser used, and paths taken when moving through the website. This information is used to improve the functionality of our website and personalise your shopping experience.

When you visit our website, third parties may place cookies on your browser to allow them to complete targeted advertising campaigns as detailed below. Most browsers allow you to choose whether to accept cookies or not. You may experience trouble when using our website if your privacy settings are set too high or you do not have cookies enabled.

Third party social media sites

You may use the social media links on our website to connect with us on our social media pages (for example, Facebook, Twitter, Instagram, Pinterest).When you communicate or interact with us using these services, we may collect your personal information. Third party social media sites may also collect and handle your personal information for their own purposes for example your IP Address and set cookies on our website to make sure the links function properly. Your use of these and other third-party sites is out of our control and is governed by the privacy policies of the sites. Please do not use these sites if you do not agree with your personal information being potentially accessed by these sites.Please note that these social media sites are public, and any information you post on these sites may be read, collected, or used, by anyone, subject to any privacy settings you may be able to customise depending on the site.

Marketing

Direct Marketing

We will communicate directly with you by email, sms and other electronic means of communication to promote our goods and services. We may collect your email address or phone number from you directly or through our website, your application to “My Mood” loyalty program, when you place an order, or from other traders where you have requested that this information be shared with aura from that trader.

You may easily request not to receive direct marketing material by selecting the option to unsubscribe set out in our direct marketing communications.

Disclosure of your information

We may disclose personal information to third parties including:

service providers who assist us in our day-to-day business operations and as part of promoting the buying or selling of businesses and brands (e.g. providers of freight, credit card, banking, database and rewards program management, personalisation of receipts, newsletter subscription and share registry services).
government and law enforcement agencies (e.g. in connection with lawful information requests).

Some of the third parties described above may be based in countries outside Australia, including Singapore, India, the United States, Hong Kong and New Zealand.

These parties will often be subject to obligations to protect the personal information they have access to, but we will not always ensure they meet specific requirements of Australian privacy laws, and where you agree to this Privacy Policy you may not have rights against us or them under Australian privacy laws.

Security

We take protecting the security of personal information seriously and are subject to strict requirements to protect personal information against misuse, interference, and loss, as well as unauthorised access, modification and disclosure. These obligations apply whether we hold the information in physical or digital form.

Our credit card processing vendor uses secure socket layer (SSL) technology. We also use several other security measures including firewalls, user access restrictions, locked premises and files, software security updates, data backups and contractual protections where we use service providers.

Unfortunately, due to the nature of the internet, security of your personal information that you transfer to us over the internet cannot be guaranteed. To the extent available under the law, we shall not be responsible or liable for any loss of privacy, disclosure or information, harm, damage, or loss that may result from you transmitting information to us in connection with this Website.

Accessing and updating Personal Information

We will take reasonable steps to ensure that your personal information which we collect, use or disclose is complete and up to date. You, or your authorised representative, can request access to the information we hold by contacting us via email at aura.fragrancesoflife@gmail.com. We may require you to verify the authorisation and charge a fee to reflect our reasonable costs of responding to your request. We will advise you of the cost in advance if applicable. We will take reasonable steps to correct personal information we hold if it is inaccurate or incomplete on your request without charge. We reserve the right to refuse your request for access or correction if we are legally entitled to do so.